Do you find that you go above and beyond the call of duty to handle problems and your clients never seem to appreciate it? There are several reasons why you may be having this problem.
Managing Your Clients' Expectations
If you are not making sure that your clients have reasonable expectations, then you may find that they don't appreciate what you do because they think you should be doing more. You need to set their expectations at a reasonable level so that when you go above and beyond the call of duty, they know that it was above and beyond and not just your job.
Don't Keep Your Work A Secret
If you are already setting clear expectations with your clients at a reasonable level, then the problem is that you're not telling your clients what they have to be grateful for. I know you want to be able to handle all the details behind the scenes. You want to spare the client as much worry and stress as possible. The problem with this approach is that the client never sees what you do. The solution? Tell them! Go ahead and solve the problem, but when you're done, tell the client everything you did for them. Your clients can't appreciate things you've done that they don't know about. Tell them and watch your approval ratings go through the roof!
Kelle Sparta is the author of The Consultative Real Estate Agent - Building Relationships that Create Loyal Clients, Get More Referrals, and Increase Your Sales, as well as being a speaker and trainer specializing in the real estate industry. Kelle is the founder of Sparta Success Systems, a real estate training company that provides tools, products, and training to empower agents and brokers to create lives and businesses they can love. For more information, visit her website at http://www.spartasuccess.com/. © 2007, Kelle Sparta.
